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Please note we currently do not ship to Russia, Ukraine and Brazil. 

• Continental Portugal and Spain: Free shipping for orders over 50€ for products from the new collection or orders without discount codes; 5€ for orders equal to or less than 50€.
• France, Netherlands and Germany: 8€ for all orders (standard delivery); 15€ for all orders (express delivery)
• United States and Australia: Free shipping for orders over 99€ for products from the new collection or orders without discount codes; 20€ for orders equal to or less than 100€; 30€ for orders between 100,01€ and 200€: 50€ for orders over 200€ (the price of the order already includes customs fees, so any shipment is exempt from extra customs clearance fees)

Europe and rest of the world: Please refer to our delivery information. 

Free shipping will not apply when products are on sale or when a discount code is used.

More questions? Please contact our support team here.

• We do not return orders over 30 business days from the invoice date.
• If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.
• You do not need to return the products offered by us, such as masks. Keep them and enjoy the offer.
• The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August these deadlines can be changed up to 30 working days for exchanges and 40 working days for refunds).
• Purchases made between November 1 and December 31, 2024, may be exchanged or returned until January 31, 2025, as long as the articles show no signs of use or misuse.

To find out more about the return process, click here.

More questions? Please contact our support team here.

At bivvytube, our support team is always ready to assist you.

From Monday to Friday, 9am to 6:30pm (Lisbon GMT), we're here for you. On public holidays and special moments of the year, like Christmas or Sale periods, we're also available, including weekends, from 10am to 7:30pm.

During the frenzy of Black Friday and its surrounding weekends, we're with you until midnight.

You can reach out to us via email, WhatsApp, phone, or social media.

We know that sometimes the demand is high and the response time may extend a bit, but rest assured, we're doing our best to get back to you within 24 hours.

Whenever you need us, we're just a click away at:

E-mail: [email protected]
Call: +351 915 458 883
WhatsApp: send us a message here
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